Viseart Paris is a French-American brand that celebrates the artistry of makeup and the legacy of French heritage craftsmanship. We are a brand that values quality over quantity, craft over mass production, and innovation through heritage. We are inclusive, with a deep respect for the diversity of our customers and the creativity they bring to the beauty world given that our roots are in the film industry. We aim to empower every individual—whether a professional makeup artist or beauty enthusiast—using raw materials that are crafted with care, precision, and authenticity.

At Viseart Paris, we take great pride in offering the highest quality products on the market and we are rated as the “best quality matte eyeshadows” on the market. Our eyeshadows are made with locally sourced raw materials from Europe and EU-grade triple-milled pigments that are designed to last. Each pan is carefully hand-crafted to ensure a professional-level performance that’s second to none. If you're a makeup artist or a Viseart enthusiast, consider joining our ProShop program! You'll receive early access to sales, free products, and exclusive discounts. Sign up at LINK or contact pro@viseartparis.com.

We understand your concern about the cost of high-quality makeup, and we appreciate your question! Our products are meticulously handcrafted using EU triple-milled pigments, ensuring exceptional performance and longevity. Viseart formulations are free from fillers like petroleum and silicone, which can compromise wear time—so every application delivers pure, vibrant color that lasts.

If you'd like to try our products please look at our list of stockists here to find the closest retailer near you.  We are growing our business and look forward to being able to offer our makeup at more retailers across the globe. 

At this time we do not have a shop open to the public. However, we do have a small professional store in our lab that was previously open by appointment only, but it is now closed. If you are a Pro artist, please send your portfolio to shop@viseartparis.com and you will receive updates about when the lab will be open and schedule an appointment. Please join our ProShop program for 25% at pro@viseartparis.com.

Unfortunately we are not allowed to get involved with our retailers’ return policies. Please contact the retailer where you purchased the product to inquire about their return policy.

Viseart is a small and upcoming brand, we currently do not have the capacity to support gifting and samples. However, we look forward to the day when we can share items with our most loyal supporters! Please contact pro@viseartparis.com to sign up for our gratis program with reduced pricing! You will be the first to hear about our exciting updates, special releases and reduced pricing with unique promo codes throughout the year

We periodically run sales on our official website, viseartparis.com, throughout the year.  Keep an eye on our social media accounts for announcements and updates. Join our Makeup Maven and ProShop Programmes for additional information!

If you need additional assistance with your order, please email shop@viseartparis.com .  We are open M-F from 10 am-5 pm PST and answer questions within 48 hours.

To see the status of your order, sign into your account and access your Order History. Once you’ve received your shipping confirmation email, click on the tracking link for updates on the location of your package. Please note it may take 24 hours for tracking updates to appear. Please email us at shop@viseartparis.com for additional help!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All order inquiries must be submitted within 14 days of delivery. 

At Viseart Paris, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. However, at this time we are unable to accept any returns or exchanges, and we sincerely apologize for the inconvenience.

If you have any questions or concerns about your purchase, please don't hesitate to contact us at Shop@viseartparis.com. We are committed to providing the highest level of customer service and will do our best to address any issues you may have.

We accept all major credit cards (AMEX, DISCOVER, Visa, MasterCard) as well as ShopPay and Affirm. We do not accept international credit cards.

When a credit card gets declined, a “pending charge” will show up on your bank account. Not to worry, Viseart does not accept funds from declined transactions, nor are we able to. The pending charges in your account will automatically drop off after a few business days. If you're worried your order went through more than once, we’re happy to check for you! Email us at shop@viseartparis.com and/or contact your bank for direct verification.

There are several reasons your credit card may be declining:

Make sure the billing address you're entering is the same address associated with the credit card. Make sure your credit card is not expired. Make sure you have sufficient funds available. Make sure you don't have a "hold" currently on your credit card. We accept credit cards issued by a US provider, associated with a US billing address.

Our promo codes have expiration dates, check to make sure it's still active. Promo codes cannot be combined with any other offer (no double discounting). For instance, promo codes do not work with our ProShop Discount Program, bundle deals, clearance prices, or items on sale.

If you would like to feature or credit Viseart please contact pro@viseartparis.com. Note that we do not have a public relations firm, nor do we pay for product placement. We will collaborate with you as best we can to promote your work!

We are a small Indie brand and are currently unable to do partnerships. However, we hope that you will think of us in the future as we expand our company with help from supporters like you! Please contact pro@viseartparis.com with your name, address, telephone number to obtain a ProShop login that will give you membership to our site with a gratis of 25% off.

We are a small and upcoming brand and are currently unable to do partnerships. However, we hope that you will think of us in the future as we expand with help from supporters like you! Please contact pro@viseartparis.com to be added to our list! Members also receive exclusive discounts, priority access to new items, and early access to shop sales throughout the year.  Please email pro@viseartparis.com for additional information and/or to apply to become a member. We repost and support content creators to help them grow!!

Yes, we used Collabs as our affiliate program.  Each of our affiliates is individually vetted to ensure they are a good fit to work with our company. Please email shop@viseartparis.com if you are interested in more information or apply directly through Shopify Collabs if you have a profile and are interested in becoming a member.

Yes, we have an affiliate program through Shopify Collabs.  You can join through Collabs if you have a profile, or email us at shop@viseartparis.com if you are interested in becoming a member.  All affiliates will receive a customized 10% off discount code they can share with their audience.  Additionally, they will receive 10% commission on the sales they generate.

Yes, since the inception of the Viseart Affiliate program in Summer 2024, affiliate codes have remained active for all Collabs members.  This and the Makeup Maven Loyalty Point Redemption Discount Codes are the only promos that will remain active during sale periods, without exception.

Thank you for your love and creative interest in Viseart. We are a privately owned company with a very small team and we fund our own lab, factory packaging and marketing ourselves. We do not have the margin to assist in external projects such as this at this time. We do assist artists who work closely with our internal artistry team, but we have an allotment that we reach quarterly and we cannot go over that amount. With help from lovely supporters like yourself, we will expand our company and be more capable to participate in assisting in the future! Please contact pro@viseartparis.com with your name, address, telephone number to obtain a ProShop Login that will give you membership to our site with a gratis of 25% off.

Unfortunately at this time we have met our quarterly allotment, but we have great news for you! We offer reduced rates to artists, industry professionals and students. Members also receive exclusive discounts, priority access to new items, and early access to shop sales throughout the year.  Please email pro@viseartparis.com for additional information and/or to apply to become a member. 

Thank you for your interest in our brand! At this time Viseart Paris is in preliminary collaboration with a marketing team in Europe and in the US. We are a Franco-American brand. We really appreciate your interest in the brand. We do offer reduced rates to artists and professionals and can sign you up to our ProShop, please contact pro@viseartparis.com

We are unable to fund for fashion shows, we are a privately owned company with a very small team, with our own lab and factory that that is our primary focus to fund. We cannot assist in large fashion projects at this time and ask that large fashion brands support their artists and small brands just as they were supported when they began their businesses. However, we do hope that you will think of us in the future as we expand our company with help from supporters like you! We can offer reduced rates to artists for their bulk set needs and wholesale pricing - please contact pro@viseartparis.com

For small fashion brands, we assist artists who work specifically in the artistic realm that Viseart uses images for, however we have a set allotment of product that we are able to share, and we do reach our quarterly limit quickly. Please sign up to our editorial and fashion show list at pro@viseartparis.com We do offer reduced rates to artists for their bulk set needs, please contact pro@viseartparis.com for wholesale pricing.

Thank you for being interested in Viseart assisting with your project. We are an upcoming brand and a privately owned company with a very small team and presently we are not collaborating in fashion shows, photoshoots or film productions. We ask that production supports artists and companies that support filmwork instead of asking small brands for gratis products, it's completely counterintuitive to keeping a small business healthy! However, we do hope that you will think of us in the future as we expand our company with help from supporters like yourself! We can offer reduced rates to artists for their bulk set needs, please contact pro@viseartparis.com to qualify for wholesale with your production team.

You can test our products in person at the following professional makeup shops in the USA:

Alcone, Nigels, Namies, Camera Ready Cosmetics, and Frends Beauty.  We also attend a handful of USA trade shows throughout the year where you will have the opportunity to test our products in person and chat with our brand director.  Would you like to be a part of our Pro Program and receive promo codes, special offers, and reduced pricing and shipping? Email us at pro@viseartparis.com and we will take care of everything for you! Welcome to the Viseart family!

We are a small, growing brand, you can find our products in-store at the following makeup artist professional retailers here. Please email pro@viseartparis.com with additional questions.  

Thank you for your love of our product! Unfortunately, our shop and lab are not open to the public, we will happily direct you to a retailer near you! Please contact us at pro@viseartparis.com and be sure to include the items you are looking for so that we can tell you if they are available for purchase worldwide! If you are a professional artist, creative working in the fashion industry in any capacity, you can sign up for our Pro Program at pro@viseartparis.com

We are continuing to grow our business globally and have numerous retailers around the globe who carry our products and who ship worldwide.  We also ship to select international locations from our official website, viseartparis.com if you prefer to shop directly with us! Please email shop@viseartparis.com for assistance.

Please contact us shop@viseartparis.com for information about professional makeup schools that train students using Viseart and sell our lovely products!

We attend trade shows on a case-by-case basis based on timing and location.  Viseart historically has attended IMATS and TMS tradeshows. Please email us at pro@viseartparis.com to sign up as a ProShop membership for upcoming events, reduced prices, gratis items and promo codes.

Our formula is always consistent, but pigments from mines can vary depending on what is being supplied in the market by European Union mines and labs with high quality companies. We are unique because we hand-make and adjust our hues with every batch of product we create. You may notice a slight change in texture or pigment when we create new products with amazing new specialty pigments that arrive on the market! Our pressed powder products each have their own specific formula and are pressed to match the softness or hardness of the pigment.

No.  We. Don't. We love animals.  We test our makeup on ourselves.  In fact, every product we make is tested on the entire team and is only released when it has been used by and approved by Anastasia herself!  This process takes months but we want to make sure that our makeup is perfect for us before we sell it to you.  Additionally, as a French and USA company we are required byEU Regulation 1223/2009 to not test on animals so we don't need to affiliate with any certificate group. 

https://www.europarl.europa.eu/portal/en/search?planet=_all&searchQuery=animal+testing

We use carmine in some of our palettes therefore we are not classified as a full vegan brand! 

Viseart’s formula is used in all of our products. 90% of the ingredients in our palettes are the same across the entire product range to create a range of color true shades for our global audience to choose from. The only difference in formula is the pigment mix required to make the various shades and textural dimensions. We source new pigments for texture and tone yearly in the EU.

We privately designed and created our packaging to pack the most Viseart into the smallest, lightest, and most protective packaging possible. They are stylish, durable and slim, easy to travel with and our own design. The special film on the exterior of the palette makes them easy to wipe!

Yes, we are committed to building and making our product in France and California.

We offer both USPS and UPS shipping options for worldwide delivery.

Our team is busy crafting your orders Monday through Friday. We work to get your products to you as swiftly as possible, so you can enjoy our artisanal creations!

We aim to process orders within 2-3 business days with our small team. Please note, during busy sale times or new product launches, processing may take up to 14 days during sales, product launches, and holiday periods. Rest assured, we are doing our best to serve you with care!

We offer Free Shipping within the Continental US on orders "subtotaling" $75+ (USD). Some restrictions may apply

All shipments' tracking numbers will be sent to your email as soon as your order's been processed and shipped. If you don't think you received an email with your tracking number, you can always check your SPAM folder, log into your account to retrieve it, or email us at shop@viseartparis.com and we'll gladly resend it to you. 

This is primarily a concern with the USPS specifically, but not often enough to be overly concerned with it. Occasionally the USPS tracking service can be unreliable. Please allow 1-2 business days for your tracking number to show some activity (activity means "not only has your label been generated, but it shows to have been scanned by the courier as well"). Sometimes, the USPS team forgets to scan a package, which limits the activity and tracking info for those particular shipments.  USPS also "estimates" their delivery times and does not guarantee any of their shipping services, nor these shipping service delivery dates. Meaning, your package could take anywhere from 1 business day and up to 21 business days to get to you once it's been shipped (regardless the service you choose). This is also very, very rare, but does happen from time to time. If you do not receive your package, or if you are beginning to get concerned with its lengthy delay, please email us at shop@viseartparis.com.

Shipping times depend on the courier and your location. Please note that shipping time does not include order processing time, which may take up to 14 days during sale or new product launch periods.  For precise tracking and delivery updates, we recommend signing up for delivery notifications with your courier. We appreciate your patience and support as we work to get your Viseart products to you.

In order for you to receive your items as quickly as possible, please take note of the following:

• Make sure to provide accurate address information, including city, state, and zip code to prevent any errors or delays in shipping. 
• We cannot ship to P.O. Boxes
• We cannot legally ship to Freight Forwarders
• We are unable to ship to multiple addresses in one order
• Please visit USPS.com for the most up-to-date information on shipping delays and service alerts specific to your particular area of delivery:

https://faq.usps.com/s/article/Delayed-Mail-and-Packages

• Please visit UPS.con for the most up-to-date information on shipping delays and service alerts specific to your particular area of delivery: https://www.ups.com/us/en/supplychain/service-alerts.page

If you need assistance with your order, please email us at shop@viseartparis.com. We’re available Monday through Friday from 9 AM to 5 PM PST, and we will respond within 48 hours.

We’re proud to ship to many locations, including Australia, Canada, France, Germany, Ireland, Italy, the UK, Puerto Rico, New Zealand, and more. Unfortunately, we cannot ship to certain countries due to local restrictions for certain countries. For a full list of our shipping destinations, please check our shipping policy here.

We offer international shipping to select locations across the globe. The customer must pay duty and taxes for their country. Viseart Paris not responsible for packages once they leave our warehouse, please contact the shipper directly if you need assistance with your package. Refer to our shipping section at the bottom of our website for more detailed information.

We're actively working on expanding our global distribution. In the meantime, we encourage you to please email pro@viseartparis.com or to join our ProShop or MakeupMaven for updates on territories, exclusive product offerings, and special pricing!

International packages are estimated to take 5-30 business days; however, faster options are available. See checkout for a full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance in rerouting your package or determining its exact location or estimate for delivery. Viseart Paris is not responsible for delays caused by the post office, customs delays/fees, or lost packages.

Once your package leaves our facility, it’s under the care of the shipping company. To track it, please sign up for notifications via your courier’s website. If there are delays, please contact the courier directly for more details. We cannot control shipping speeds or reroute packages once they’ve left our hands. For more information, please visit the UPS Service Alerts and USPS Delays pages.

Both UPS and USPS recommend waiting 14 days before assuming a package is lost. If your parcel hasn’t arrived yet, please contact your courier directly. Once your package leaves our warehouse, we have the same information as you do from the shipper and it is beyond our control. For more assistance, email shop@viseartparis.com.

Please email us at pro@viseartparis.com, depending on the situation we can assist with this process. Please note that ProShop discounts cannot be combined with sale prices.

We do not work with Royal Mail, nor do we have any affiliation with their processes.  Please visit their site and sign up for shipping notifications to track your package.  We do not receive tracking information from Royal Mail.

For Royal Mail:  https://www.royalmail.com/track-your-item 

If you are shipping to Canada, please be aware of the following: your shipping rate paid to Viseart at the time of purchase allows the package to enter into Canada, however, it does not cover UPS brokerage fees. USPS does not offer any tracking to Canada presently, however, this can change at any time.

If you refuse your package from Viseart in order to avoid the brokerage fees and have not alerted UPS that you are self-clearing, we WILL NOT REPLACE YOUR PACKAGE.  We keep track of our customer records regarding this issue. 

To AVOID extra brokerage fees, please contact your Self Clearing center in order to not be charged for delivery service:

https://www.cbsa-asfc.gc.ca/do-rb/menu-eng.html

Viseart cannot offer brokerage or duty service, nor do we offer clearing services, it is up to the resident of the country to complete self-clearing at their closest CBSA in order to avoid having to pay brokerage fees by UPS. Viseart is a makeup brand and not a shipping company. Canada is notorious for having exorbitant brokerage fees and our company does not have any jurisdiction over Canadian laws.  We do not have the ability to track your packages once they leave the USA, and oftentimes we cannot track a package within our territories due to postal system restrictions and failures that are outside of our control.

Canada Border Services Agency (CBSA) has overall authority over the importation of goods into Canada, in addition to any OGD requirements, every shipment must pay necessary taxes and comply with a broad range of mandates. Duties and fees are critically important to doing business in Canada as it has a unique sales tax code that most Canadians who pay taxes are aware of. In Canada, sales taxes are collected at the federal and provincial levels of government, and a business must be careful to comply with all applicable levies. Please note that sales taxes are different from import duties. Import duties on goods between the U.S. and Canada and mailing services such as UPS will charge for service delivery and clearance of your package at the airport. A federal Goods and Services Tax (GST) of five percent of value is assessed on just about all goods entering the country. Provincial sales taxes are levied at the province level and are collected locally. The provinces of Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, and Ontario have opted to “harmonize” their provincial sales tax with the general sales tax. This combined rate is called the “harmonized tax,” and represents the sum of the 5 percent federal GST plus the appropriate provincial tax. 

And, regulations are subject to change at a moment’s notice by Canada’s eManifest system. Viseart has no control over the governmental requirements.

Our team is providing you with the following information for your reference, however, please do your own research so that you may make an informed decision about your parcel!

https://borderbee.com/2014/01/13/how-to-self-clear-your-parcel-with-customs/

If your goods have arrived at a FedEx, UPS or DHL facility in Canada, you can self-clear the items by collecting some documents and making a trip to your local Customs office. You must wait for the goods to arrive at the warehouse before you can self-clear. The procedures vary slightly in different Customs offices, but in each case a BSO (Border Services Officer) will be there to assist you.

The manifest or waybill: the courier company will need to provide this to you. It contains the shipping details of your package. Without this, Customs will not know what to release. You can request the courier company provide your documents by e-mail, although you may have to pick up a hard copy at their facility.The invoice: In order to collect the correct amount of tax on your purchase, Customs will need to see your invoice. They may also potentially ask for proof of payment (i.e. your receipt) to make sure you are declaring the right value.Take these documents to the Customs office closest to the warehouse where your goods are being held. List here. Some Customs offices have computer programs which allow you to rate your own entry. Others will require you to complete Form B15 with an agent’s assistance. You will also be asked for proof of identification. Pay the duties and taxes owing and an agent will stamp your manifest as proof of release from their control.With the stamped copy of your manifest (aka the Customs Delivery Authority), you can triumphantly return to the courier’s facility. Show them the stamped copy of the manifest and they will hand you your parcel. Some offices will submit an electronic entry for you, which will allow the goods to be released without the need to show

Yes, we offer 25% off sitewide to artists and industry professionals.  Please email pro@viseartparis.com for additional information and/or to apply to become a member directly on our website.

ProShop members receive 25% off of all of the products available on our site, barring any seasonal/sale period exclusions.  Members also receive exclusive discounts, priority access to new items, and early access to shop sales throughout the year.  Please email pro@viseartparis.com for additional information and/or apply to become a member directly on our website.

We offer 25% off all products sold on our official website.  We periodically offer additional discounts and industry-specific sales throughout the year.  Exclusions apply on a case-by-case basis during sale periods. Please email pro@viseartparis.comto get our spectacularly reduced rates and to be added to our ProShop!

Please email pro@viseartparis.com for a full listing of what is required to become a member.

You will be notified via email about the status of your application within 14 days of your submission. If you do not hear from us within this time frame, please contact pro@viseartparis.com for further assistance.

Viseart Paris sells and ships products to Viseart customers only.  We reserve the right to refuse or cancel your order if we suspect you are purchasing a product for resale purposes. We prefer not to have to report customers due to fraudulent activity.  Please contact pro@viseartparis.com if you need further assistance.

Please contact pro@viseartparis.com for assistance with changing the information on file.

You will be a member indefinitely barring you remain in good standing with our company.

Please make sure you are LOGGED into your ProShop account using the same email address you used when you applied for your membership. To log in to your ProShop account,, click on ‘Programmes’, then ‘ProShop’, and then ‘ProShop Login’.  If you do not automatically see the pro discount at checkout, try refreshing or changing your browser. The discounted ProShop prices will be displayed in the exact same way the normal full priced text looks (i.e: the prices will not be slashed through, in red, etc.)

Please email our team at pro@viseartparis.com and we will assist.  We will either send over a new password activation email or reset your account.  We are open M-F from 9am-5 pm PST and answer questions within 48 hours.

Yes, we periodically offer additional discounts and industry-specific sales throughout the year for pro members!  Exclusions do apply on a case-by-case basis during sale periods. Please email pro@viseartparis.com to receive our noteworthy price reduction inside our ProShop!

No, our Pro pricing cannot be stacked with other discounts.  Once you have logged into your ProShop account, the 25% discount will automatically be visible (i.e: an $80.00 12 Pan Palette will be shown as $60.00).  If you do not automatically see these prices, please try refreshing or changing your browser.  You will not be able to apply any additional coupons or codes to your order during the checkout process. 

 es, our ProShop discount will automatically be visible after you log in to your Pro account (i.e: an $80.00 12 Pan Palette will be shown as $64.00).  If you do not automatically see these prices, please try refreshing or changing your browser.  If still, you cannot see the reduced rates, please email our team at pro@viseartparis.com for further assistance.  You will not be able to apply any additional coupons or codes to your order during the checkout process.

Please go to Frendsbeauty.com, Camera Ready Cosmetics, or Alcone.com to sign up for their pro discounts programs! Please email us to get a list of other smaller pro retailers at pro@viseartparis.com and also enroll in our pro program to get our amazing reduced rates!

Please go to our official website, viseartparis.com, to view a list of our retailers. You can contact Naimies.com, Nigelbeauty.com, Frendsbeauty.com, Camerareadycosmetics.com, and Alcone.com directly to see if you qualify for their membership programs. Please note that we cannot guarantee membership approval with these retailers. Please email pro@viseartparis.com to get our amazing reduced rates and promo codes throughout the year!

ProShop members only receive additional savings if the active sale is less than 25% off.  Sale savings fluctuate throughout the year based upon seasonal availability. The designated seasonal sale percentage off will automatically be visible upon logging into your Pro account and cannot be stacked with the normal 25% off savings (i.e: if the promotional Pro discount is 30% off during a sale period, this amount cannot be combined with the normal 25% Pro savings).

Yes, product exclusions vary on a case-by-case basis depending upon seasonal availability. 

Yes, promo codes are available to use and change periodically throughout the year.  Promo codes cannot be stacked and used in conjunction with the ProShop discount.  The only exceptions to this rule are the Makeup Maven Loyalty Redemption and 10% off Affiliate promo codes.

Some of our promo codes have expiration dates, if a code is not working there is a possibility that it was deactivated.  Promo codes cannot be used in conjunction with the ProShop discount, with the exception of the Makeup Maven Loyalty Redemption and 10% off Affiliate promo codes.