FAQS

Viseart Products

Do you test on animals? 

No.  We don't. We love animals.  We test our makeup on ourselves.  In fact, every product we make is tested on the entire team and is only released when it has been used by and approved by Anastasia herself!  This process takes months but we want to make sure that our makeup is perfect for us before we sell it to you.  Additionally, as a French and USA company we are required by EU Regulation 1223/2009 to not test on animals so we don't need to affiliate with any certificate group. 

Are the pans different in each palette?

Our Petit Pro, Edit and Golden Hour pans are smaller, making them more portable. Our Theory, Pro and Grande Pro Palettes have the same size pans. 

Do all Viseart palettes use the same formula? Do you have any vegan products?

Yes! Viseart’s proprietary formula is used in all of our products. 90% of the ingredients in our palettes are the same across the entire product range to create a range of color true shades for our global audience to choose from. The only difference in formula is the pigment mix required to make the various shades and textural dimensions. We source new pigments for texture and tone yearly. Some of our products are vegan! Please contact pro@viseartparis.com for more information.

Why do you use cardboard packaging for the Theory, Petit Pro, and Grande Pro palettes?

We privately designed and created our packaging to pack the most Viseart into the smallest, lightest, and most protective packaging possible. They are stylish, durable and slim- easy to travel with and our own design. The special film makes them easy to wipe and they are fully recyclable when you have hit pan!

I’m experiencing fallout! What do I do?

With such a heavily pigmented and high quality product, one does end up needing softer brushes! We recommend Musebeauty.pro and their Esum brushes that go perfectly with Viseart kits! Go check them out!


Buying Viseart

Do you have a store near me? 

If you'd like to try our products please look at our list of stockists to find the closest retailer near you.  We are growing our business and look forward to being able to offer our makeup at more retailers across the globe. 

I bought a Viseart palette online (not on this website) or at my local retailer and I need to return it. What can I do?

Unfortunately we are not allowed to get involved with our retailers’ return policies. Please contact the retailer where you purchased the product to inquire about their return policy.

Can you send me samples?

We are a small and upcoming brand and currently we do not create samples. However, we look forward to the day when we can share items with our most loyal supporters!


Buying in the Viseart Online Store

How will I receive my order?

Most orders will ship ground and will arrive within to 5 to 7 days. You will receive an email notification when your order has shipped, due to Covid, shipping is delayed by shipping providers. Viseart Paris Corporation is not responsible for packages after they leave our warehouse. 

Do you ship international?

We offer international shipping to select locations across the globe. The customer must pay duty and taxes for their country. Viseart Paris not responsible for packages once they leave our warehouse, please contact the shipper if you need assistance with your package.

What's your return policy?

Please see the Exchanges section of this website.

I need to talk to someone, how do I this?

Please email info@viseartparis.com.  We will get back to you as soon as possible. 


Collaborations

Whom can I contact for press inquiries?

If you would like to feature or credit Viseart please contact info@viseartparis.com. Note that we do not have a public relations firm, nor do we pay for product placement. We will collaborate with you as best we can to promote your work! Please contact pro@viseartparis.com with your name, address, telephone number to obtain a ProShop Login that will give you membership to our site with a gratis of 20% off.


I’m a blogger and I want to collaborate?

We are a small Indie brand and are currently unable to do partnerships. However, we hope that you will think of us in the future as we expand our company with help from supporters like you! Please contact pro@viseartparis.com with your name, address, telephone number to obtain a ProShop Login that will give you membership to our site with a gratis of 20% off.

Do you have an affiliate program?

Presently we do not have an affiliate program. Oftentimes retailers we sell to do have an affiliate program so check our stockists list and contact our stockists! Please contact pro@viseartparis.com with your name, address, telephone number to obtain a ProShop Login that will give you membership to our site with a gratis of 20% off.

I’m an artist and I want to credit Viseart Paris for gratis product!

Thank you for your love and creative interest in Viseart. We are a privately owned company with a very small team and we fund our own lab, factory packaging and marketing ourselves. We do not have the margin to assist in external projects such as this at this time. We do assist artists who work closely with our internal artistry team, but we have an allotment that we reach quarterly and we cannot go over that amount. With help from lovely supporters like yourself, we will expand our company and be more capable to participate in assisting in the future! Please contact pro@viseartparis.com with your name, address, telephone number to obtain a ProShop Login that will give you membership to our site with a gratis of 20% off.

Are your questions not answered here?

Ask us at info@viseartparis.com